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Terms of Service
The Feline Hotel
Boarding and available add-on services | Version 2026-09-16-6
1 Parties and agreement
This agreement is between the business entity The Feline Hotel at 1416 W Auburn Rd, Rochester Hills, Michigan 48309 (Hotel), and the person accepting these terms (Client). Client represents that Client has legal capacity to contract and owns the cat or has authority from its owner to arrange care and accept these terms.
By submitting a reservation request, you agree to these terms. Your stay is confirmed only after approval by The Feline Hotel.
2 Health and eligibility
Client must accurately disclose known medical conditions, medications, special needs, contagious exposures, and any history of aggression or biting. Each cat must meet all of the following conditions for admission and boarding:
- No unsupervised outdoor access.
- Rabies: one current vaccination, or proof of three past rabies vaccinations.
- FVRCP (distemper): one current vaccination, or proof of three past FVRCP vaccinations.
- Stool parasites: a negative stool test within the past year. If you have multiple cats, we accept a result from any one cat in your household.
- FIV (feline immunodeficiency virus, also called feline AIDS): a negative test within the past three years.
- FeLV (feline leukemia): a negative test within the past three years OR proof of vaccination—one current FeLV vaccination or proof of three past FeLV vaccinations.
- Cats must arrive clean and free of contagious illness, fleas, ticks, ear mites, and signs of internal parasites. Tell us about any recent possible contagious exposure before arrival.
- Watch for flea dirt, dark debris in the ears, loose stools, and eye or nose discharge. Cats with clear eye or nasal discharge need a veterinarian’s note stating that they are not contagious.
- No active illness, including loose stools or green or yellow eye or nasal discharge, unless disclosed and expressly approved by The Feline Hotel before arrival.
- Cats older than six months must be spayed or neutered unless we approve an exception before arrival.
- We cannot provide care for cats with documented aggression or biting.
- No raw food of any kind, including dehydrated raw food. Food containing wheat gluten is not permitted for cats staying in the group area.
- Cats’ front nails must have been trimmed recently before boarding; a nail trim is available from Hotel for $20.
We are unable to provide care for cats with documented aggression or biting.
Client must provide the relevant veterinary records for all five checks above. For households with multiple cats, the shared stool-test option above applies. Photos, PDFs, and original electronic records may be uploaded to the booking account or emailed to micathotel@gmail.com before arrival. All five checks must be confirmed by staff before the veterinary-record approval is complete. Uploading documents or paying does not establish eligibility. If a cat has had health problems, Client must send relevant records and an explanation before scheduling. Hotel may request veterinary clarification and may refuse admission when a requirement is unmet or safe care cannot reasonably be provided. An illness or spay/neuter exception must be recorded in writing and does not excuse other requirements.
3 Reservations and daily charges
The boarding policies apply to Group, Condo, Suite, and Sanctuary accommodations. Each calendar date from arrival through departure is billable, including both arrival and departure dates: arrival today and departure tomorrow is two billable days.
Payment reserves the request for review; a stay is confirmed only when Hotel issues its approval. Availability displays and unpaid requests do not guarantee a confirmed space.
For a new stay requested five calendar days or fewer before arrival, a 10% last-minute surcharge applies to the boarding charges for the first seven billable days, or all billable days if the stay is shorter. It is calculated after boarding discounts.
4 Payments and extensions
Initial payment. A request made more than 14 calendar days before arrival requires 50% of the quoted reservation total for the entire stay as a deposit; Client may choose to pay in full. A request made 14 calendar days or fewer before arrival requires full payment.
Balance payment. For an approved stay, the unpaid reservation balance is due six calendar days before arrival.
For an approved stay, Client authorizes the Hotel to charge the selected card for the agreed remaining balance six calendar days before arrival.
Extensions. An approved extension of one to three additional days is payable at pickup; an extension of four or more additional days is payable when requested.
Any balance due must be paid at pickup.
5 Cancellation and refunds
Cancellation notice is effective when it is recorded in the booking account or received at micathotel@gmail.com, including outside business hours.
A Holiday Stay is any reservation containing at least one billable date within seven calendar days before or seven calendar days after a listed holiday, including the holiday itself. The holiday schedule applies to the entire reservation. The listed holidays are Easter Sunday; Memorial Day, the last Monday in May; July 4; Labor Day, the first Monday in September; Thanksgiving, the fourth Thursday in November; December 25; and January 1.
| Refund before card deduction | Standard stay notice | Holiday Stay notice |
| Full refund of payments received | 14 days or more | 28 days or more |
| Partial refund after the 50% cancellation charge below | 7 through 13 days | 14 through 27 days |
| No refund | 6 days or fewer | 13 days or fewer |
During the partial-refund period, Hotel retains 50% of the boarding charges for the first 14 billable days of the reserved stay, or 50% of the boarding charges for the entire stay if shorter. Any payments received above that retained amount are eligible for refund before the card processing deduction. The cancellation charge is calculated from the boarding cost, not as a percentage of the deposit paid. The retained amount compensates Hotel for reserved capacity and the short notice of cancellation.
Card processing deduction. After the cancellation charge is applied, Hotel deducts 3% of the otherwise refundable credit or debit card-paid portion, rounding the deduction up to the next whole dollar.
Refunds are returned through the original payment method when available and permitted. Any alternative method must be agreed and verified.
No-shows, cancellations on or after arrival, and unused days after a voluntary early pickup receive no refund under the applicable schedule unless expressly agreed in writing.
6 Care instructions and accommodation
Client must provide any special-care instructions, including allergies and relevant veterinary directions. Hotel must expressly accept special care before the stay. Hotel may decline care beyond its staffing, training, or equipment. Boarding is not veterinary hospitalization nor does it provide continuous individual medical monitoring.
We reserve the right to reassign rooms or spaces at any time to maintain a safe, calm environment.
7 Veterinary care authorization
Client authorizes Hotel to obtain reasonably necessary veterinary examination, transport, and treatment if the cat becomes ill or injured or appears to require prompt care. If veterinary attention is reasonably necessary, Hotel may arrange transport to a veterinary facility or a house-call veterinarian, if available. Hotel will make reasonable efforts to contact Client or the designated emergency contact before nonemergency treatment.
Client should provide a veterinarian, an emergency contact authorized to discuss care, and any written emergency instructions. If Client cannot be reached, Hotel may authorize reasonably necessary emergency care recommended by a licensed veterinarian, consistent with any separately agreed emergency-care authorization and applicable law. Hotel staff do not independently diagnose conditions or perform veterinary procedures requiring licensure.
Client is responsible for reasonable, documented veterinary and transportation expenses incurred under this authorization.
8 Food and personal belongings
Supply adequate food and clearly labeled care supplies. No raw food of any kind, including dehydrated raw food, due to possible bird flu contamination.
All belongings must arrive in a reusable bag labeled with the cat’s first and last name. Client should not send irreplaceable or valuable items. Bedding, toys, and other belongings may be soiled, damaged, or lost during normal boarding use. Hotel is not responsible for any missing client items. Client is responsible for collecting their items at pickup.
9 Arrival and pickup
Arrival and pickup must occur at the agreed times. Client must promptly notify Hotel of arrival or pickup delays and arrange an approved extension when necessary. Hotel may require identification and release the cat only to Client or an authorized pickup person. Agreed boarding charges continue while Hotel provides care beyond the planned departure.
10 Unclaimed cats and continued care
Client must remain reachable or provide an emergency contact who can arrange care and authorized pickup. A cat remaining more than seven days after the agreed pickup date without an accepted arrangement triggers Hotel’s unclaimed-cat procedure. Hotel will document attempts to reach Client, notify the emergency contact, and send written notice to Client using the contact details provided.
If another seven days pass without a workable arrangement, Hotel may seek help from animal control, a licensed shelter, or a rescue organization and begin any legally authorized process. Hotel will seek a suitable no-kill shelter or rescue when feasible but cannot guarantee acceptance or the policies of an independent receiving organization.
Client is responsible for unpaid boarding charges and reasonable, documented additional expenses lawfully incurred for continued care and an authorized transfer. A minimum $1,000 administrative fee applies to arranging placement of an abandoned cat. If documented placement-coordination costs exceed $1,000, only the amount above $1,000 is added to that fee.
Separately documented third-party veterinary, transport, and lawful placement expenses may be charged in addition where authorized and recoverable. Attorney fees, court costs, and collection expenses are recoverable only to the extent permitted by applicable law or an enforceable award.
11 Boarding risks and liability
Client acknowledges that cats are unpredictable. The Hotel and its staff do their best to provide safe care, but accidents and mistakes can occur. Client accepts the risks of boarding, including risks arising from staff mistakes, errors, omissions, and ordinary negligence.
The Hotel, its owners, employees, and agents are not responsible or liable for injury, illness, death, escape, loss, or damage involving the cat or Client’s belongings arising from boarding or related care. Client expressly waives and releases claims against those parties, including claims arising from their ordinary negligence, mistakes, errors, or omissions.
12 Photos
Hotel may take photos of cats and use them on its website, social media, and advertising unless Client expressly opts out.
13 Communications and preferences
Client must keep contact and emergency details current. Necessary care, reservation, payment, and security communications are separate from optional marketing. Marketing preferences and unsubscribe requests will be respected. Use your communication preferences to choose which optional emails you receive.
14 Governing law and updates
Michigan law governs, subject to mandatory applicable law. Proceedings may be brought in a court with jurisdiction in Oakland County, Michigan, except where a nonwaivable right permits another forum. Small-claims procedures and statutory complaint or dispute rights remain available.
Updated terms at https://www.catboardingdetroit.com/tos apply to future reservations.
If a provision is unenforceable, the remainder continues as law permits. Nonenforcement on one occasion is not a permanent waiver. These terms and the accepted reservation documents form the agreement for the services, without eliminating legally nonwaivable rights or remedies.
15 Acceptance and acknowledgment
The parties may transact electronically. Affirmative acceptance of these terms, or a typed name adopted with intent to sign, serves as Client’s acknowledgment or signature.
I understand and accept this agreement and confirm my authority to arrange care for the cats identified in the reservation. I agree that these terms apply to this reservation and future bookings.
The Feline Hotel
1416 W Auburn Rd, Rochester Hills, MI 48309
micathotel@gmail.com | 1 (888) 747-CATS